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To better align our services with user needs and enhance their added value, we have launched a series of free value-added services specifically for key clients:
Inspection Services:Xinke’s maintenance engineers regularly inspect the products and guide on-site engineers in performing preventive maintenance.

Archival Services:Xinke establishes detailed user profiles for the products it sells and periodically provides customers with reports on product performance.

Guardianship Services:When a client has a major event (such as a grand opening or a significant large-scale conference) or is expecting visits from high-ranking officials or VIPs, they may provide advance written notice to our maintenance department. We will then verify the safe operation of the relevant equipment beforehand and assign dedicated personnel to provide on-site monitoring during the event.

Reminder Service:In the event of impending severe weather, our company will notify maintenance clients—in writing (or by telephone if time is critical)—regarding the need for elevator protection measures and the specific steps to be taken. This is to prevent unnecessary elevator damage and avoid losses for the client.

On-site service:For all customers who sign a maintenance contract with Xinke, we provide door-to-door delivery of spare parts at no extra charge, along with price discounts on the parts.

Sales and Service System:
During the project planning phase, we thoroughly analyze the client's specific operational requirements to tailor a solution for loading docks and doors. We consult with you on specific needs, safety considerations, ease of use, and maintenance to ensure the proposed solution is both correct and feasible. We possess extensive experience collaborating with general contractors, design institutes, and consultancy firms.

We maintain a comprehensive file for each client, documenting the evolution of design proposals, finalized plans and equipment specifications, work schedules, installation memoranda, and all correspondence among the parties involved. Our technical staff conducts on-site inspections during construction to promptly identify and address potential issues. Regarding delivery, Xinke’s computer system enables you to track the status and location of your goods at any time.

Xinke Door Industry has professional installation engineers to provide you with high-quality installation services:
Early stage:

1. Our sales engineers provide standard civil engineering drawings based on specifications to assist you in correctly constructing the loading dock and door openings.

2. Ten days prior to installation, our installation engineers will inspect the site and complete the 'Civil Engineering Inspection Form' for both the loading platform and the industrial door; they will promptly notify you of any necessary preliminary adjustments to ensure the project stays on schedule.

3. We develop a customized installation plan for each project, formulating a quality plan based on the 'Xinke Installation Quality Assurance System,' defining key quality control points, and creating a detailed construction schedule.

Mid-term:

1. Our project engineer will communicate effectively with you regarding relevant matters and maintain detailed records to ensure the smooth progress of the project.

2. Installation engineers will provide the company with regular written updates on installation progress and any issues encountered; the company will promptly provide guidance based on these reports to ensure the project stays on schedule.

3. Installation engineers will regularly complete platform process records and maintain construction logs to clearly document the daily installation status of the platform.

Post-production:
Once the platforms and doors have passed inspection, we dispatch professional cleaning staff to carry out the cleaning work. Installation engineers then inspect the paintwork, electrical systems, and operational status.

Xinke maintains robust and comprehensive technical service and inspection protocols, backed by a team of professional maintenance engineers who provide on-site guidance and supervision for your project, ensuring you have complete peace of mind regarding product maintenance.

1. When the installation engineer hands over the product to the maintenance engineer, the maintenance engineer immediately inspects the product and strictly reviews the installation quality.

2. We strictly implement safe operating procedures and abide by the safety management system, and maintenance engineers regularly provide safety on-the-job education and training on operational skills, safety, service benefits, etc. to maintenance personnel to scientifically standardize the maintenance work process, improve efficiency, and ensure the quality of future maintenance.

3. Maintenance engineers regularly fill in the 'Maintenance Periodic Table' and clarify the product repair and complaint phone numbers with you. When we receive the repair call, the maintenance engineers rush to the scene immediately. Products in the local area will troubleshoot within 12 hours, and no more than 2 days in non-local areas.

4. We always provide return visits to our products twice a year, understand your needs in a timely manner, and provide you with better services that are more suitable for you.

5. Maintenance engineers always insist on satisfying users, handle user opinions quickly and effectively, and solve problems for users with a warm and effective service attitude.

Based on our confidence in product quality, we not only guarantee the quality during the warranty period, but also provide quarterly maintenance to ensure smooth and long-term use of the equipment.

After the warranty period, as long as a maintenance contract is signed, we will provide the same high-quality services.

Xinke's after-sales service not only ensures that you have worry-free daily product use, but more importantly, provides long-term consideration for your product use. Provide you with a 24-hour service hotline to truly achieve zero-distance service.

The company provides professional product training for product operators so that they can use and operate our products correctly, and can promptly troubleshoot common faults. There are also many other professional services for you to choose from.

Should issues arise during the project's implementation or operational phase—specifically regarding the product's suitability for actual site conditions—due to factors unrelated to the product's inherent quality (such as initial planning or solution selection during the procurement stage), Xinke Door Industry remains committed to a customer-first philosophy. We will proactively provide technical support and optimized solutions.

Upon receiving customer feedback, our technical service team will promptly coordinate with the project site to conduct on-site inspections and comprehensive assessments of current operating conditions, usage parameters, and the existing products, thereby objectively analyzing the root causes of the issues. Without altering the established scope of product quality liability, we will formulate feasible optimization solutions tailored to the project's specific requirements.

We will maximize the utility of the existing products—employing methods such as strategic adjustments or targeted modifications—to reuse available resources wherever possible. Our goal is to minimize additional investment for the client and reduce overall project losses. Throughout this process, we will maintain clear technical communication to ensure the adjusted solution meets operational needs and effectively resolves the practical challenges faced by the client.

Xinke has established branches and offices across various regions in China, complemented by centralized spare parts warehouses, to create a highly responsive logistics support system. Leveraging this extensive network and robust inventory, we provide comprehensive spare parts support—including 24-hour response capabilities—to facilitate rapid troubleshooting and minimize the impact of equipment downtime.

For products already sold, Xinke offers spare parts supply support for up to 10 years, ensuring the availability of components for ongoing maintenance and replacement. (Note: This supply service excludes issues unrelated to product quality, such as man-made damage or force majeure events.) This multifaceted service framework effectively eliminates customer concerns regarding long-term maintenance, safeguarding the product's stable and reliable operation.

Service Philosophy: Meticulous service, rapid response.

'Meticulous service and rapid response' is the shared goal that the entire Xinke team strives to achieve. Service knows no bounds; meticulous service is of particular importance and sets a higher standard for us to meet.

A strong service mindset is deeply ingrained in every Xinke employee, and efficient service execution has become an integral part of Xinke’s corporate culture. Enhancing service quality is Xinke’s lifelong mission; we carefully consider every detail of our customers' needs and resolve any issues that arise, striving to ensure that every customer experiences Xinke’s attentive, innovative, and efficient service.

Xinke Service Features:
standardization:Xinke has established standardized and unified service protocols, and all service engineers undergo rigorous, systematic technical and service protocol training before assuming their roles.

specialization:Xinke has established a professional after-sales service team with extensive experience in resolving service issues and formulating solutions. Xinke’s service engineers undergo rigorous, standardized professional training and must pass qualifying assessments before assuming their roles.

Personalization:After-sales service solutions are tailored to the specific needs of different customers, ensuring that the services provided are personalized, diverse, and closely aligned with customer requirements.

Archival Services:Xinke establishes detailed user profiles for the products it sells and periodically provides customers with reports on product performance.

On-Site Service:For all customers who sign a maintenance contract with Xinke, we provide door-to-door delivery of spare parts at no extra charge, along with price discounts on the parts.

Sales and Service System:

During the project planning phase, we thoroughly analyze the client's specific operational requirements to tailor a solution for loading docks and doors. We consult with you on specific needs, safety considerations, ease of use, and maintenance to ensure the proposed solution is both correct and feasible. We possess extensive experience collaborating with general contractors, design institutes, and consultancy firms.

We maintain a comprehensive file for each client, documenting the evolution of the design, finalized plans and equipment specifications, project schedules, installation records, and all correspondence among the parties involved. Our technical team conducts on-site inspections during construction to promptly identify and address potential issues. Regarding delivery, Xinke’s computer system allows you to track the status and location of your goods at any time.

Xinke Door Industry has professional installation engineers to provide you with high-quality installation services:
Early Stage:
1. Our sales engineers provide standard civil engineering drawings based on specifications, specifically to assist you in correctly constructing the loading dock and door openings.

2. Ten days prior to product installation, the installation engineer will inspect the shaft and complete the 'Civil Works Inspection Form for Unloading Platforms' and the 'Civil Works Inspection Form for Industrial Doors,' promptly notifying you of any necessary preliminary rectifications to ensure the project schedule is maintained.

3. Develop a customized construction plan for each installation project; formulate a quality plan based on the 'Xinke Installation Quality Assurance System'; identify key quality control points; and prepare a construction schedule.

Mid-term:
Our project engineer will communicate effectively with you regarding relevant matters and maintain detailed records to ensure the smooth progress of the project.

2. The installation engineer will regularly provide the company with written updates on the installation progress and any issues encountered; the company will promptly offer guidance on on-site operations based on this information to ensure the project proceeds according to schedule.

3. Installation engineers shall regularly complete platform process records and maintain construction logs to clearly document the daily installation status of the platform.

1. When an installation engineer hands over the product to a maintenance engineer, the maintenance engineer immediately inspects the product and rigorously verifies the installation quality.

2. We strictly implement safe operating procedures and adhere to safety management regulations. Maintenance engineers regularly conduct safety training for personnel prior to their assuming duties, as well as training on operational skills, safety protocols, and service standards; this ensures scientific and standardized maintenance workflows, enhances efficiency, and guarantees the quality of future maintenance work.

3. Maintenance engineers regularly complete the 'Maintenance Schedule' and provide you with the specific contact numbers for repair requests and complaints. Upon receiving a service call, a maintenance engineer will immediately dispatch to the site; faults will be resolved within 12 hours for local locations, and within two days for non-local locations.

4. We provide follow-up service for the product twice a year to stay informed of your needs and offer superior, tailored services.

5. Maintenance engineers remain committed to ensuring user satisfaction, addressing user feedback promptly and effectively, and resolving issues with an enthusiastic and efficient service attitude.

Confident in the quality of our products, we not only guarantee their quality throughout the warranty period but also provide quarterly maintenance to ensure smooth operation and long-term performance.

After the warranty period expires, we will continue to provide the same high-quality service, provided a maintenance contract is signed.

Xinke’s after-sales service not only ensures worry-free daily use of your products but also takes a long-term perspective on their operation. We provide a 24-hour service hotline, truly delivering seamless, direct support.

The company provides professional training for product operators to ensure they can correctly use and operate our products and promptly troubleshoot common issues; a range of other professional services is also available for you to choose from.

During project implementation, should issues arise regarding product usage due to factors unrelated to the product's inherent quality—such as the client's initial planning or solution considerations leading to a mismatch between the product and actual on-site operating conditions—Xinke Door Industry will uphold a customer-first service philosophy and proactively provide technical support and optimized solutions.

Upon receiving client feedback, our technical service team promptly coordinates with the project site to conduct on-site inspections and comprehensive assessments of current operating conditions, usage parameters, and the existing products, thereby objectively analyzing the root causes of the issues. Without altering the established scope of product quality liability, we formulate feasible optimization solutions tailored to the project's specific requirements.

We will fully leverage the utility of existing products—employing methods such as strategic adjustments and targeted modifications—to reuse the client's current assets wherever possible, thereby minimizing additional investment and reducing overall project costs. Throughout the process, we will maintain close technical communication to ensure the modified solution meets operational requirements and effectively resolves the client's practical challenges.

Xinke has established branches and offices across various regions in China, complemented by centralized spare parts warehouses, to create a highly responsive support system. Leveraging this extensive network and robust spare parts inventory, the company provides comprehensive support—including 24-hour response capabilities—to facilitate rapid troubleshooting and minimize the impact of equipment downtime on projects.

For products already sold, Xinke offers spare parts support for up to 10 years, ensuring the availability of components for future maintenance and replacement. (Note: This supply service excludes issues unrelated to inherent product quality, such as man-made damage or force majeure events.) This multi-dimensional service framework effectively eliminates customer concerns regarding long-term maintenance, safeguarding the product's stable and reliable operation.

Service Philosophy: Meticulous service, rapid response.
'Meticulous service and rapid response' is the shared goal that everyone at Xinke strives to achieve. Service knows no bounds; meticulous service is particularly important and sets a higher standard for us.

A strong commitment to service is deeply ingrained in every Xinke employee, and efficient service execution has become an integral part of the company's corporate culture. Enhancing service quality is Xinke's lifelong mission; the company meticulously considers every detail of user needs and resolves any issues that arise, striving to ensure that every customer experiences Xinke's attentive, innovative, and efficient service.

Xinke Service Features:
Standardization:Xinke has established standardized and unified service protocols, and all service engineers undergo rigorous, systematic technical and service protocol training before assuming their roles.

Specialization:Xinke has established a professional after-sales service team with extensive experience in resolving service issues and formulating solutions. Xinke’s service engineers undergo rigorous, standardized professional training and must pass qualifying assessments before assuming their roles.